Skip to content
Villa Elevin
0 items in cart

Cart

Your cart is empty.

Shipping policy

Customer Support Contact

For all questions regarding shipping, tracking, or delivery timing, contact our team at support@villaelevin.com with your order number.

Made-to-Order Production & Delivery Windows

Every Villa Elevin™ Texas Glow™ print is custom-manufactured to order in the United States. Total delivery time consists of production processing time plus carrier transit time:

  • Archival Fine Art Paper Prints (230 gsm): Production and curing time is 2 to 7 business days prior to carrier dispatch.
  • ChromaLuxe® Metallic Edition Prints: Dye-sublimation and rear float-mount assembly requires 2 to 5 business days prior to carrier dispatch.
  • Carrier Transit Time: Once handed off to the carrier, standard ground transit typically takes 3 to 7 business days depending on your destination ZIP code.

Shipment Delays & Notification Rights

During peak holiday rushes, severe weather events, or regional carrier bottlenecks, fulfillment may require additional time. If an unexpected production delay occurs, we will notify you by email with an updated estimated shipping date and your option to accept the revised schedule or cancel the unshipped item for a prompt full refund.

Split Shipments for Multi-Substrate Orders

To ensure proper protection during transit, our Archival Fine Art Paper Prints and ChromaLuxe® Metallic Edition Prints are packaged and dispatched from separate specialized production facilities:

  • If your order contains both paper prints and metal panels, your items will ship separately and may arrive on different dates.
  • You will receive distinct carrier tracking numbers for each shipment as they leave their respective facilities.

Packaging, Carriers & Shipping Charges

  • Archival Paper Prints: Shipped flat in rigid stay-flat mailers ($8\times10$ and $11\times14$) or rolled in heavy-duty mailing tubes ($24\times36$) via USPS, UPS, or FedEx.
  • Metallic Edition Prints: Shipped in custom foam-padded cartons with the rear recessed float frame and tension wire pre-installed via USPS Ground Advantage, FedEx, or UPS.
  • Rates at Checkout: Shipping charges are calculated based on weight, dimensions, and destination, and are displayed transparently before payment is completed.

Destination Guidelines & P.O. Box Limitations

  • Supported Destinations: We ship to addresses within the contiguous United States and eligible domestic destinations displayed at checkout.
  • P.O. Boxes: Standard paper prints and small metal sizes can be delivered to P.O. Boxes via USPS. However, oversized 24×36 Metallic Edition panels require a physical street address for courier ground delivery.

Order Changes & Cancellation Window

Because orders are routed directly into our automated printing queue, requests to adjust addresses or cancel orders must be sent to support@villaelevin.com within 2 hours of order placement. Once an order has entered production at our print facilities, changes or cancellations cannot be made.

Tracking & Carrier Scans

You will receive a tracking link via email as soon as a shipping label is created. Please allow 1 to 2 business days after label generation for carrier depots to record their initial origin acceptance scan.